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Places to contact

Meta

Type: AI company
Place: United States — USA
Last checked: 2026-09-22
Next check due: 2027-03-21

Ways to reach them

Llama policy violation reports · Email address
LlamaUseReport@meta.com
Limited contact route · 2026-09-22
Who may use it: users-meeting-published-eligibility
Restrictions: Reporting violations of the Llama Acceptable Use Policy (i.e. someone else misusing the model).
Evidence that this route accepts contact · 2026-09-22
Reporting violations of the Llama Acceptable Use Policy (i.e. someone else misusing the model).
Published verbatim in the Llama use policy. Aimed at misuse by third parties, not at model flaws.
Risky content / model output feedback · Product feedback
https://developers.facebook.com/llama_output_feedback/
Limited contact route · 2026-09-22
Who may use it: users-meeting-published-eligibility
Restrictions: Reporting risky or harmful content produced by Llama models.
Evidence that this route accepts contact · 2026-09-22
Reporting risky or harmful content produced by Llama models.
The closest thing Meta has to a model-behaviour channel. Published in the Llama AUP.
Meta security / Whitehat · Responsible disclosure programme
https://facebook.com/whitehat/info/
Limited contact route · 2026-09-22
Who may use it: users-meeting-published-eligibility
Restrictions: Security bugs and vulnerabilities.
Evidence that this route accepts contact · 2026-09-22
Security bugs and vulnerabilities.
Published in the Llama AUP as the route for 'security concerns'.
Meta Bug Bounty — GenAI payout guidelines · Bug or safety bounty
https://bugbounty.meta.com/payout-guidelines/meta-genai/
Verification expired
Evidence that this route accepts contact
GenAI reports assessed by security impact; the page states it illustrates 'how we assess the security impact' of reports.
Page is JS-rendered; could not read scope text directly. Security-impact framing implies pure model-safety/jailbreak reports do not qualify.
Model issues via GitHub · Responsible disclosure programme
https://github.com/facebookresearch/llama
Limited contact route · 2026-09-22
Who may use it: users-meeting-published-eligibility
Restrictions: Technical model issues.
Evidence that this route accepts contact · 2026-09-22
Technical model issues.
Listed in the Llama AUP as the route for 'model issues'.
Homepage · Homepage
https://ai.meta.com/
Verification expired
Evidence that this route accepts contact
Advanced AI Scaling Framework, Version 2 (7 April 2026) · Published policy or framework
https://ai.meta.com/static-resource/Meta_Advanced-AI-Scaling-Framework-v2
Verification expired
Evidence that this route accepts contact

What it does

Internal governance function plus a Chief AI Officer and a Director of Alignment and Risk who receive non-compliance reports under the Advanced AI Scaling Framework; preparedness reports are published at model release.

Honest assessment

Meta publishes more named routes than most, but responsiveness is the documented problem. Cybernews reported researchers complaining on Reddit that 'Meta wasn't even reacting to their reports about allegedly critical bugs', with some 'still waiting for a response months after submitting the report'; Meta received nearly 10,000 reports in 2024 and deemed only around 600 valid. The article notes one researcher who published a 'horrible experience' publicly got a reply within 10 hours and a generous bounty — i.e. public pressure works where the queue does not. AI Frontiers groups Meta with Google and xAI as excluding jailbreaks from vulnerability programs.

Notes

The llama_output_feedback form is the right door for a harmful-output finding; expect no acknowledgement. The Advanced AI Scaling Framework's whistleblower protocol is employees-only — reports route to 'the internal governance function, the Chief AI Officer, and the Director of Alignment and Risk' — with no external equivalent. No public safe-harbour language for AI safety research was found.

Sources

https://developers.facebook.com/llama_output_feedback/ · 2026-09-22
https://facebook.com/whitehat/info/ · 2026-09-22
https://github.com/facebookresearch/llama · 2026-09-22

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