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Places to contact

Mistral AI

Type
AI company
Place
France — France / EU
Last checked
2026-09-22
Next check due
2027-03-21

Ways to reach them

  • Content / usage policy report form · Web form
    Limited contact route · 2026-09-22

    Who may use it: users-meeting-published-eligibility

    Restrictions: 21 categories of content violation (hate speech, CSAM, violence, NCII, fraud, IP). Intro: 'Mistral AI is committed to maintaining a safe environment for all. This form allows you to report content you believe violates our terms or applicable laws.'

    Evidence that this route accepts contact · 2026-09-22

    21 categories of content violation (hate speech, CSAM, violence, NCII, fraud, IP). Intro: 'Mistral AI is committed to maintaining a safe environment for all. This form allows you to report content you believe violates our terms or applicable laws.'

    Content moderation, not model safety. Requires you to supply a URL or a shared private chat link to the offending content — so it cannot be used to report a general model flaw.

  • HackerOne vulnerability submission · Responsible disclosure programme
    Limited contact route · 2026-09-22

    Who may use it: users-meeting-published-eligibility

    Restrictions: Security vulnerabilities. Published on the contact page, which notes 'General bugs shall be reported via our standard support channels'.

    Evidence that this route accepts contact · 2026-09-22

    Security vulnerabilities. Published on the contact page, which notes 'General bugs shall be reported via our standard support channels'.

    No stated AI/model safety scope.

  • Press · Email address
    Limited contact route · 2026-09-22

    Who may use it: users-meeting-published-eligibility

    Restrictions: Media enquiries only.

    Evidence that this route accepts contact · 2026-09-22

    Media enquiries only.

    Listed here only because it is one of the few published addresses.

  • Homepage · Homepage
    Verification expired

    Evidence that this route accepts contact

  • No published frontier safety framework or responsible scaling policy found · Published policy or framework
    Verification expired

    Evidence that this route accepts contact

What it does

No publicly named safety or alignment function. Trust Center covers data protection and security compliance; the Usage Policy is enforced through a content-reporting form.

Honest assessment

No public accounts found of anyone reaching a Mistral safety function. No safety@ or disclosure@ address is published anywhere on mistral.ai or legal.mistral.ai — checked the contact page, terms, and usage policy directly. The report form's requirement of a content URL structurally prevents reporting a capability or alignment finding.

Notes

For a European frontier developer this is a thin public surface: not found — general contact only, at https://mistral.ai/contact. If you have a model-safety finding, the HackerOne form is the only route with a human triage attached, but it is framed as security. No safe-harbour language and no whistleblower channel found.

Sources

Something wrong here?